Senior Specialist External Communications

Hilton Grand Vacations

Hilton Grand Vacations Inc. (NYSE: HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members.

Position Details

Senior Specialist External Communications
Central and Northeast Florida
Orlando, FL

Job Description:

The Communications Team is responsible for protecting and enhancing the reputation of Hilton Grand Vacations, as well as increasing awareness, information, and engagement levels among target audiences. The Senior Communications Specialist plays an integral role in the External Communications Department, which is responsible for global communications to external audiences. The ideal candidate is a thoughtful, detail-oriented, and collaborative team player who thrives under pressure and in a fast-paced work environment, takes initiative, and has excellent writing and editing skills.

Additional Responsibilities Include:

  • Support the development and execution of our external communications strategies. 
  • Responsible for planning and executing strategic media relations initiatives, including researching, developing, and maintaining media lists. 
  • Support building relationships with key outlets and contacts. 
  • Proactively contribute to and maintain the external communications editorial calendar. 
  • Write and edit a wide range of external communications materials, including but not limited to, press releases, web content, newsletters, customer emails, and resort communications. 
  • Successfully manage vendor relationships. 
  • Project management of customer publications. 
  • Support Corporate Social Responsibility and community relations efforts. 
  • Support communications around quarterly earnings reports. 
  • Maintain HGV’s corporate website. 
  • Support award submission process, including researching potential awards, and drafting and submitting entries. 
  • Support the planning and execution of property grand opening events. 
  • Support issues and crisis mitigation. 
  • Collaborate with various business units and remote Corporate Communications Team Members. 
  • Use metrics, data, and related insights to help drive external communications activities and programs to determine effectiveness and opportunities for improvement.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Bachelors Degree in a communications related field such as Public Relations or Journalism
  •  5+ years of related communications experience 
  • Strong background in Media Relations 
  • Strong writing and editing skills 
  • Experience in External Communications 
  • Proficiency in Microsoft Office including Word, Excel, and PowerPoint 
  • Proficient in AP Style

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 7+ years of related experience in communications 
  • Mix of agency and corporate public relations 
  • Working knowledge of the hospitality or timeshare industry 
  • Knowledge of media relations management online platforms such as Cision or Meltwater 
  • Vendor management experience 
  • Experience with WordPress

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