Marketing Communications Manager

Boca Raton Resort & Club

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Position Details

Marketing Communications Manager
South Florida
Boca Raton, FL

The Boca Raton Resort & Club is seeking a Marketing Communications Manager. Who will be responsible to develops and executes a cohesive marketing strategy for Boca Raton Resort & Club & the Premier Club. Collaborates with senior management, property departments, external agencies, and Hilton eCommerce to ensure cohesive strategy. Facilitates departments requests and projects. Assists with photography and media requests along with content for social media.

What will I be doing?

On-Property Marketing & Project Management: Assists departments with their needs (online, web, collateral, direct mail, advertising, and signage, photography) to ensure they meet business objectives. Utilize internal and external resources to complete projects. Track and maintain ongoing status of internal marketing requests. Manages monthly updates to collateral. Process purchase orders and invoices. Work with accounting team on accruals and monthly reconciliations.

Website & Digital Content: Maintains and enhances all copy, imagery/video, and PDFs on property website(s), with support of agency, ensuring it best reflects the resort goals and is accurate at all times. Collaborates with eCommerce team on structural updates to ensure design and SEO best practices are maintained. Uses analytics to support any major changes to the website. Reviews all agency copy before it is posted on website to ensure it fits overall strategy and positioning. Posts content updates online.

Public Relations/Community Relations: Ensures proper execution of PR activity across hotel including spa, F&B, club membership and special events. Assist agency with on-property execution and logistics needed for media stays. Assist and support local community initiatives.

Social Media: Support social media agency in content creation. Works with departments to create new ideas. Provides and posts content to LinkedIn and Pinterest accounts. Identifies opportunities on-property to improve sentiment and across hotel leadership to implement positive changes where needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences. 
  • Integrity - We do the right thing, all the time. 
  • Leadership - We're leaders in our industry and in our communities. 
  • Teamwork - We're team players in everything we do. 
  • Ownership - We're the owners of our actions and decisions. 
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality 
  • Productivity 
  • Dependability 
  • Customer Focus 
  • Adaptability

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