Manager, Communications

Fiserv

Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.

https://www.fiserv.com


Position Details

Manager, Communications
Job
Full-time
6/11/2018
Metro Atlanta and North Georgia
Alpharetta, GA

What does a great Manager, Internal Communications do?

As a Manager of Internal Communications as part of the Corporate Communications team, you will define and execute the internal communications strategy in support of the FRMS division and associated corporate function leadership to drive performance in a way that is aligned with the company’s strategic goals, while reinforcing the company’s vision, values, employer brand, engagement and workplace culture. You will also drive the executive internal visibility strategy for the division leaders to foster connections and elevate the leadership voice both within the division and across the enterprise.

Communication message, style and distribution channels will vary according to the situation and related communication goal, which may include educating and informing associates about business strategy, employing change management techniques which drive strategic initiatives, associate engagement and achieving executive visibility. All work will be done in collaboration with key functional stakeholders from the FRMS Senior Leadership Team, Global Brand, Enterprise Communications Team, Human Resources and other business unit and corporate function partners to achieve shared goals.

STRATEGIC ALIGNMENT AND ACCOUNTABILITY:

  • Align with FRMS and Global Brand executive leaders and partners to define internal communication strategy and support execution to drive associate education, change management and culture building efforts 
  • Establish strategy for routine communication touchpoints (virtual and in-person town hall meetings, conference calls, webinars, focus groups, emails, intranet communications, associate events, newsletters and related internal communications) and execute on communications strategy 
  • Ensure message consistency and drive dissemination and cascade of enterprise messaging across business unit 
  • Develop effective communications to drive alignment and understanding of execution of the Fiserv aspiration, purpose, values and strategic framework
  • Foster connection to the Fiserv brand and solutions for internal audiences
  • Engage associates and drive positive behavior in support of employer brand 
  • Serve as strategic partner on culture communications

STRATEGIC EXECUTION:

  • Establish and nurture relationships with leaders 
  • Facilitate the development and execution of multi-medium internal communication strategy 
  • Leverage external messaging in collaboration with corporate communications team members for brand positioning internally 
  • Collaborate with business partners to innovate, import, export and share creative ideas to achieve outcomes 
  • Develop, implement and manage global internal communication programs to inform, engage, align and motivate associates to achieve enterprise goals
  •  Support execution of collaborative intranet strategy to facilitate business unit/corporate function communication, collaboration and drive engagement

SKILLS FOR SUCCESS:

  • Exceptional Writing and Editing Skills 
  • Synthesizes and presents complex information in a clear and compelling manner to engage internal audiences 
  • Translates corporate priorities into messaging that drives strategic execution 
  • Tailors communication to the specific audience, including content, channel and writing style 
  • Demonstrates strong verbal and written communication skills, including the development of PowerPoint presentations 
  • Strategic, creative thinker able to drive measurable performance outcomes. Strong relationship builder able to work effectively with diverse stakeholders 
  • Outstanding interpersonal skills, effective team player and collaborator, able to influence and maintain composure and production quality under deadline pressure 
  • Experience developing and generating buy-in for strategic, comprehensive communications plans that apply creative tactics and use a variety of communication channels including digital, face-to-face, video and print 
  • Flexible, adaptable, driven, energetic, self-starter and resourceful problem-solver, committed and engaged, gets things moving and keeps things on track. High attention to detail with the ability to manage multiple projects simultaneously 
  • Global perspective and awareness of the cultural context of communication in a global organization 
  • Strong organizational and project management skills, with a focus on planning, setting priorities, and managing process through completion including measuring effectiveness of programs

BASIC QUALIFICATIONS FOR CONSIDERATION:

  • BA/BS in a communications field 
  • Minimum of five years of experience in global internal/culture communications, including executive communication 
  • Proficient in AP style 
  • Experience working in a matrixed and corporate organization preferred 
  • Minimal travel required up to 25%

PREFERRED QUALIFICATIONS:

  • Results-driven 
  • Delivers “production quality” work 
  • Motivated by making a difference


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