Customer Communications Specialist


Who We Are:

Do you crave innovation? At Bandwidth, we live for it. We power some of the most exciting brands and technology on the internet with our developed products in intelligent voice, messaging, 9-1-1 access, and phone number services—backed by Bandwidth's own nationwide, all-IP voice network. Simply changing the way people communicate, connect and do business.

Position Details

Customer Communications Specialist
The Triangle
Raleigh, NC

What We Are Looking For:

The Customer Communications Specialist (CCS) is a key player on the overall customer experience team. The CCS will be primarily responsible for authoring requested customer communications and for shepherding each customer communication through a feedback and approval process prior to transmission.

The role requires a person with excellent written communication skills, a demonstrated ability to coordinate across multiple departments, and the ability to assimilate feedback from multiple viewpoints into a single customer communication.

What You'll Do:

  • Maintain the Customer Communications Calendar in close coordination with the Customer Experience PM, Marketing, and Product Management teams. 
  • Author original customer communications based upon requests from Operations, Product Management, or other constituent organizations. 
  • Proactively manage the feedback process for customer communications drafts, collecting and incorporating feedback from multiple stakeholder organizations into a final customer communication document. 
  • Work cross-functionally with stakeholder organizations to ensure the target audience contact information for each customer communication is defined and accessible to the Marketing team for use in distributing each customer communication. 
  • Align writing styles & tone with Marketing (brand voice) as well as the content of the message. 
  • Assist Customer Experience PM to update and enhance web-based customer content (articles, widgets, videos). 
  • Approach each customer communication as a small project, of which you are the project manager, leading the overall team through the project.

What You Need:

  • BS/BA degree is required. 
  • Be a proactive, positive team-player with an obsessive focus on customer success. 
  • Strong history of customer communication creation 
  • Strong knowledge of software & telecommunication industry 
  • Microsoft Office (Microsoft Excel, PowerPoint, etc.)

Bonus Points:

  • Previous experience in telecommunications Sales, Product Management or Technical Support

The Whole Person Promise:

We make a “Whole Person” promise to our team. You can have both meaningful work PLUS a full life at Bandwidth. We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit.

  • Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability. Corporate chaplains, EAP and 401K match.
  • Fitness: 90-minute fitness lunch with a paid gym membership with shuttle service available for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues. Nutritionist and personal trainer on-site.
  • Volunteer: We have a program dedicated to providing volunteer opportunities to employees, Bandwidthcares.

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